{"id":38230,"date":"2025-11-01T23:40:47","date_gmt":"2025-11-01T16:40:47","guid":{"rendered":"https:\/\/nonglamfarm.com\/shipping-policy\/"},"modified":"2025-11-01T23:40:47","modified_gmt":"2025-11-01T16:40:47","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/nonglamfarm.com\/en\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
\n

NONG LAM FARM JOINT STOCK COMPANY<\/span><\/h2>\n

SHIPPING POLICY<\/span><\/h2>\n

 <\/p>\n

1. OBJECTIVE AND SCOPE<\/span><\/h3>\n

1.1. Objective:<\/span><\/p>\n

This policy stipulates the principles regarding the time, cost, packaging standards, and responsibilities of NLF in the product delivery and receipt process, ensuring the fresh quality of NLF’s Agricultural Products is maintained from the farm to the table.<\/span><\/p>\n

1.2. Scope:<\/span><\/p>\n

Applicable to all retail orders (B2C) and wholesale orders (B2B) placed through NLF’s official channels (Website, Fanpage, Hotline, B2B Contracts).<\/span><\/p>\n

2. PACKAGING AND PRESERVATION STANDARDS<\/span><\/h3>\n

Due to the specific nature of Fresh Fruit and Perishable Goods, NLF applies a strict packaging procedure:<\/span><\/p>\n

    \n
  • Quality Protection: Products are packaged using specialized materials (hard cardboard boxes, cushioning layers\/bubble wrap) to minimize impact during transportation.<\/span><\/li>\n
  • Temperature Control: For F&B Processed Products (such as Melon Juice) and sensitive fresh items (such as Strawberry), NLF uses thermal bags\/dry ice or insulated containers to ensure ideal storage temperature.<\/span><\/li>\n
  • Sealing: All orders are meticulously sealed, ensuring integrity and traceability (QR code\/stamp) upon delivery to the Customer.<\/span><\/li>\n<\/ul>\n

    3. SHIPPING TIME<\/span><\/h3>\n

    Delivery time is calculated from when the order is successfully confirmed:<\/span><\/p>\n\n\n\n\n\n\n\n\n
    Area<\/td>\nEstimated Time (Working Days)<\/td>\nNotes<\/td>\n<\/tr>\n<\/thead>\n
    Inner Ho Chi Minh City<\/td>\n04 \u2013 24 hours<\/td>\nPriority same-day delivery for Fresh Fruit orders placed before 10:00 AM.<\/td>\n<\/tr>\n
    Adjoining areas of Ho Chi Minh City<\/td>\n01 \u2013 02 days<\/td>\nIncluding adjacent provinces.<\/td>\n<\/tr>\n
    Other provinces\/cities<\/td>\n

    <\/b><\/p>\n

    		03 \u2013 05 days<\/td>\nSubject to location and shipping method (Road\/Air Freight).<\/td>\n<\/tr>\n
    Export (B2B)<\/td>\nAs per Contract<\/td>\nThe time and method of shipment are specifically agreed upon in the Agricultural Export Contract (FOB, CIF, etc.).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

    Note: Shipping time may change due to objective factors (natural disasters, epidemics, holidays\/Tet). NLF will proactively provide notification if there is a delay.<\/span><\/p>\n

    4. SHIPPING COSTS<\/span><\/h3>\n
      \n
    • Retail Orders (B2C): Shipping costs will be calculated automatically based on: The total weight\/dimensions of the order, the Delivery Address, and the Shipping Method chosen by the Customer. The cost will be clearly communicated during the payment step.<\/span><\/li>\n
    • Free\/Reduced Shipping Policy: NLF may apply free or reduced shipping fees for orders reaching a minimum value or during special promotional programs.<\/span><\/li>\n
    • B2B Orders: Shipping\/logistics costs will be agreed upon and clearly stipulated in the Sale Contract.<\/span><\/li>\n<\/ul>\n

      5. RESPONSIBILITY AND INCIDENT HANDLING<\/span><\/h3>\n

      5.1. NLF’s Responsibilities:<\/b><\/span><\/p>\n

        \n
      • Ensuring delivery of the correct quantity, type, and quality as confirmed in the order.<\/span><\/li>\n
      • Providing order tracking information (if available).<\/span><\/li>\n
      • Handling Return & Refund issues according to policy if the product is damaged due to NLF’s shipping or packaging fault.<\/span><\/li>\n<\/ul>\n

        5.2. Customer’s Responsibilities:<\/b><\/span><\/p>\n

          \n
        • Providing the accurate Address and Phone Number, ensuring the recipient is available to receive the goods.<\/span><\/li>\n
        • Checking the goods immediately upon receipt. If any signs of damage are detected (bruising, leaking, broken seal, etc.), the Customer must make a clear note on the delivery record and contact NLF immediately.<\/span><\/li>\n
        • Signing the delivery record without any note regarding the damaged condition is considered the Customer having received the goods intact.<\/span><\/li>\n<\/ul>\n

          6. CONTACT INFORMATION<\/span><\/h3>\n

          Any questions or requests for assistance regarding shipping, please contact:<\/span><\/p>\n

            \n
          • Department: NLF Customer Care<\/span><\/li>\n
          • Phone Number: [Official Phone Number]<\/span><\/li>\n
          • Email: [Official Email Address]<\/span><\/li>\n<\/ul>\n
            \n<\/div>\n","protected":false},"excerpt":{"rendered":"

            NONG LAM FARM JOINT STOCK COMPANY SHIPPING POLICY   1. OBJECTIVE AND SCOPE 1.1. Objective: This policy stipulates the principles<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/pages\/38230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/comments?post=38230"}],"version-history":[{"count":0,"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/pages\/38230\/revisions"}],"wp:attachment":[{"href":"https:\/\/nonglamfarm.com\/en\/wp-json\/wp\/v2\/media?parent=38230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}